ZarMoney is a leading accounting platform for small to medium businesses.
The Customer Success team within our Support organization uses a consultative mindset to help VIP customers plan their strategy, deploy new channels, measure success, and position ZarMoney as an indispensable resource. Our team utilizes collaborative problem-solving to surface the best ideas, innovations, integrations, and capabilities to match the customers’ business goals. We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer loyalty. We connect with key influencers and power users regularly to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, act as a product advocate, and relay essential communications directly to our customers. We collaborate internally with Support Product Analysts, Marketing, and Research to round out the voice of the customer.
We’re looking for a teammate who is passionate about guiding customers’ success and interested in accelerating customers’ technology adoption, minimizing churn, and growing accounts. You understand the intersection of customer education, coaching, and technology. You work collaboratively and think independently. You are skilled at establishing relationships with customers virtually and have a desire to build in-depth knowledge of customers, product capabilities, and extensive domain expertise to develop strategies. You actively seek out creating connections between customers and our brand. Our team loves helping small to medium business market smarter to grow their business.
What you'll do:
As a Customer Success Associate, you act in a consultative manner across your assigned Customer Success tier to ensure customers are optimizing our platform and able to meet their business goals. You are responsible for establishing yourself as a trusted advisor and business partner. You are responsible for interacting with customers remotely and should be comfortable interacting virtually.
Responsibilities may include, but are not limited to:
We'd love to hear from you if you have:
Bonus points if you have:
We’re growing fast to achieve a big mission that drives us every day. Passionate and curious people like you will help us achieve it. A supportive team, award-winning culture, and unique growth opportunities will empower you to do your best and most impactful work at ZarMoney.
The financial tools that propel your business to grow and thrive.
No Credit Card Required!